Skills
A summary of the tools, frameworks, and leadership practices I use to build modern service environments. My expertise sits at the intersection of deep-domain ITSM knowledge and emerging AI capabilities.
AI & Machine Learning
Prompt EngineeringRAG ArchitectureVector SearchSemantic SearchAzure OpenAINLPModel EvaluationAI System DesignAgentic WorkflowsAI Strategy & Implementation
ITSM & Service Management
ITIL FrameworkIncident ManagementService Desk OperationsProcess AutomationKnowledge ManagementProblem & Change ManagementService Operations Design
Cloud & Infrastructure
Azure ServicesKubernetesCI/CD PipelinesTerraformDevOps PracticesCloud ArchitectureContainerisation (Docker)Infrastructure as Code (IaC)
Development
PythonReact / Next.jsNode.jsREST APIsPostgreSQLSQL ServerTypeScriptAPI Integration & MicroservicesCloud-Native API DevelopmentAI / LLM IntegrationAuthentication & AuthorisationCI/CD & Production Deployment
Digital Product & Search
Headless CMSTechnical SEOGenerative Engine Optimisation (GEO)Performance EngineeringMobile-First UXAnalytical TrackingPPCGoogle Analytics
Leadership
Team ManagementTechnical StrategyStakeholder CommunicationProject DeliveryOperational LeadershipChange & Transformation LeadershipVendor ManagementOperational ResilienceMentorship & Upskilling
Security, Governance & Assurance
ISO 27001Cyber EssentialsPEN Testing (Planning & Remediation)Security Risk AssessmentAudit Evidence & Control DesignSaaS Security Governance