Skills
A comprehensive overview of my technical expertise spanning AI, cloud infrastructure, development, and leadership.
AI & Machine Learning
Prompt EngineeringRAG ArchitectureVector SearchAzure OpenAINLPModel EvaluationAI System DesignApplied AI in Service Operations
ITSM & Service Management
ITIL FrameworkIncident ManagementService Desk OperationsProcess AutomationKnowledge ManagementProblem & Change ManagementService Operations Design
Cloud & Infrastructure
Azure ServicesKubernetesCI/CD PipelinesTerraformDevOps PracticesCloud ArchitectureContainerisation (Docker)
Development
PythonReact / Next.jsNode.jsREST APIsPostgreSQLSQL ServerTypeScriptAPI Integration & Microservices
Leadership
Team ManagementTechnical StrategyStakeholder CommunicationProject DeliveryOperational LeadershipChange & Transformation Leadership