Projects

An intelligent ITSM enhancement platform combining Auto Triage, Smart Resolution, and Knowledge Creator capabilities. Designed to improve analyst efficiency and decision-making, Solvyr delivers 99.8% categorisation accuracy and significantly reduces time spent analysing and resolving incidents. Built to integrate seamlessly into existing service operations and support scalable, AI-enabled workflows.

Leading an enterprise-scale migration of legacy SaaS and on-premise workloads to Microsoft Azure, modernising the platform with cloud-native architecture, improved resilience, and cost-efficient scalability. The programme introduces modern DevOps practices, containerisation, infrastructure-as-code, and automated deployment pipelines to support future AI-driven service capabilities.

An AI-driven service that automatically generates, updates and maintains IT knowledge bases using historical incident data, resolution activity and operational patterns. Designed for customer deployment, it transforms raw service data into structured, actionable knowledge articles, improving first-time fix rates and reducing analyst workload.

Intelligent voice automation system for call centre operations, handling customer queries and routing with natural language understanding.

A mobile-first platform that supports field engineers with digital ID verification, job scheduling, guided resolution workflows and real-time job status updates. Designed to streamline field operations, improve compliance and provide a clearer, more consistent end-to-end service experience for both engineers and customers.

A high-throughput data processing pipeline designed to ingest, transform and unify ITSM records for AI model training, analytics dashboards and operational intelligence. The platform enables reliable ETL workflows, enriched datasets for machine learning, and fast reporting across large-scale incident, problem and knowledge datasets.

A real-time wallboard system delivering live operational visibility across ITSM and field service environments. The platform aggregates incident data, engineer activity, SLAs, and job progress into dynamic dashboards that support rapid decision-making, workload balancing, and performance monitoring. Designed for both service desk and field operations teams, it enhances situational awareness and drives consistent service outcomes.

A comprehensive resolution and case-handling platform designed to manage customer issues end-to-end within field service operations. The system unifies job data, engineer notes, photographic evidence, compliance requirements and customer communications into a single workflow. It supports structured triage, outcome determination, refund logic, regulatory alignment and automated reporting, enabling faster, fairer and more consistent resolutions across high-volume service environments.

An AI-first, SEO-optimised automotive services website featuring vehicle registration lookup with AI-powered photo analysis, mobile-first design optimised for 70%+ mobile traffic, and high-converting PPC landing pages. Includes a subscription-based service plan with member portal, multi-step booking flow with VRM lookup and date/time selection, and an SEO-optimised blog system powered by Sanity CMS.

An AI-powered quality assurance system that automatically validates trade engineering job sheets for compliance, safety, and quality. Features a V2 Deep Reasoning Engine that classifies work performed, applies regulatory matrix rules contextually, scores jobs against compliance criteria, and detects missing documentation or safety concerns. Includes multi-step reasoning with confidence scores, false positive reduction through deep analysis, and a complete audit trail of AI decision-making for full transparency.