Blog
Thoughts on AI, technology, IT service management, and digital transformation.
Escaping the Desert of Innovation: How Vibe Coding Liberated this Technical Founder
For years, I was trapped in the "desert of innovation"—full of ideas but dependent on others to build them. Vibe Coding changed everything. Discover how natural language interaction with LLMs transformed me from a frustrated product owner into a fully-fledged builder who can execute on vision.
Why Your MCP Servers Are Overcharging Your LLM (and How to Fix It)
MCP servers can consume 15,000+ tokens just loading definitions before doing any work. Discover the two sources of Context Bloat—static definitions and dynamic results—and learn design principles for building token-efficient MCP servers that respect the context window.
The Customer-First AI Mandate: Solving ITSM's Toughest Pain Points
True AI value in ITSM isn't found by asking "how can we use AI?" but by asking "What is the worst part of our service experience?" Discover how eliminating "admin time" through Intelligent Triage Engines transforms analysts from data-entry specialists into high-value problem solvers.
The Great Pivot: Why ChatGPT Is Moving Away from Reddit's Data Goldmine — and What It Means for AI's Future
ChatGPT is dramatically reducing its use of Reddit content, dropping from 14% to 2% of citations. This signals a shift from volume to quality—prioritizing verifiable, licensed data over unstructured user-generated content. Discover what this means for AI's future and enterprise applications.
Why Your LLM Outputs Are Inconsistent (And How to Fix It)
With GPT-5 now available, the temperature parameter is disappearing from newer models. Discover why LLM outputs are inherently inconsistent and learn practical strategies—from hyper-explicit prompts to robust validation—to build reliable applications on unpredictable foundations.
The Quest for Full Context: From Paper Stacks to Intelligent AI Retrieval
From scanning mountains of paper with Kofax Ascent Capture to building AI-powered document intelligence systems, the mission remains the same: make information accessible. Discover how multi-modal document intelligence transforms RAG systems from keyword retrievers into genuine problem-solvers.
The Burger King Lesson: The Unquenchable Thirst for Better
A simple observation at Burger King—a dropped drink kicked under the counter—revealed a universal truth: there's always an opportunity to leave things better than you found them. Discover how this principle has shaped my career from kitchens to code, and how AI tools are helping accelerate everyone's journey.
The Entrepreneurial Spark Never Fades
From refurbishing Mini engines in my parents' garage to leading AI initiatives as a Technical Operations Manager, the entrepreneurial mindset remains constant. Discover how that fundamental curiosity—seeing how something works and making it better—drives innovation across every role.
Packing for Performance: How to Tune Your Vector Index This Summer
While you're recharging your batteries this summer, your vector index could use a tune-up too. Move beyond default similarity search and learn how to craft custom scoring profiles that combine semantic search, keyword matching, and freshness factors for truly relevant results.
From a 1541 Floppy Drive to a Core Value: A Lifelong Journey of Curiosity
Awarded "Be Curious" at our Town Hall, I traced my curiosity back to a Commodore 1541 floppy drive and a simple question: "Why not?" Discover how that early spark has shaped my entire career and continues to drive innovation in modern AI and technical leadership.
My Brain Has Too Many Tabs Open: Squaring My Role as a Tech Leader with My Introverted Reality
I can architect complex cloud infrastructure, but forced small talk sends me into panic. As a Technical Operations Manager, I've learned that the question isn't "How do I fix myself?" but "How do I work with myself?" Discover how I'm building a career that honors my introversion rather than fighting it.
The Goldilocks Zone of NLP Search: Why Chunk Size Matters in Your AI Vector
In AI vector hybrid search, chunk size is critical yet often overlooked. Discover why finding the "just right" chunk size – not too small, not too large – directly impacts the efficiency and accuracy of your NLP search results, and learn practical strategies for optimization.
Turning Up or Down the Heat: How Temperature Settings Impact Azure OpenAI Responses
As the mercury soared above 30 degrees, I found myself reflecting on the "temperature" setting in my AI models. Discover how this crucial parameter controls randomness and creativity in Azure OpenAI responses, and learn practical strategies for optimizing your models through experimentation and A/B testing.
How a Title Shift Sparked a Paradigm Change
For years, I held a contrarian view on job titles – seeing them as restrictive labels. But a simple change from "Supervisor" to "Technical Operations Manager" transformed my external interactions and effectiveness. Discover how a strategic title adjustment can unlock greater performance and value.
Beyond the Phone Call: How Vector Databases Can Transform Your Business
As a busy contact centre manager, you've all been there: the phone rings off the hook, a steady stream of potential customers calling for service. Discover how vector databases combined with AI can unlock conversational intelligence and transform inconsistent sales outcomes into predictable success.