Chris Carswell

I'm a Technical Operations Leader and AI Consultant with over two decades of experience in IT Service Management, specialising in cloud platforms, operational leadership, and applied AI. I lead teams across Technical Operations, Cloud Engineering and Service Desk, with a focus on building reliable, scalable and intelligent service environments.

I work at the intersection of AI and ITSM, designing advanced automation such as intelligent triage, smart resolution workflows, and modern knowledge systems that support analysts and improve customer outcomes. My role is to translate emerging AI capabilities into practical, real-world tools that enhance service delivery.

Alongside leading a major Azure migration programme, I lead the development of AI-driven features and operational enhancements used across the business. My work spans strategy, engineering, and hands-on delivery—bridging technology innovation with measurable operational impact.

I partner with organisations seeking support with AI strategy, service-operations design and cloud modernisation. From advisory work to targeted delivery, I offer practical, outcome-driven consultancy shaped by nearly 30 years of ITSM and operational experience. If your organisation could benefit from this expertise, I'd be glad to discuss how we might work together.